Knowledgebase
Problems with emails when sending attachments.
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Problem: Lately we've been having problems with emails when sending attachments, as the recipient claims they can't open the file as it comes out as a winmail.dat file. This usually happens when sending an email from MS Outlook with a word document. A person using webmail claims the attachment comes across in a different format, a winmail.dat format.
Solution:
Unfortunately, Outlook does not "play nice" with the other email programs all the time. This causes problems, not for the sender of the email, but the recipient, particularly when actual files are attached to messages. Outlook automatically generates a file, winmail.dat, and attaches it to the end of the message. winmail.dat contains formatting information, in a human-unreadable form, that Outlook will use on the receiving end to display this email message correctly. Unfortunately, Outlook is the ONLY email client program that can use this information!
Several possible solutions; 1. sender and reciever to use the latest version of outlook and word. 2. send only in rich text format 3. compress files with winzip before sending 4. use software like http://www.biblet.freeserve.co.uk/ |
