Knowledgebase

FAQ

FTP Configuration

ftp host : yourdomain; don't need to put ftp. at the front if using cuteftp, dreamweaver, wsftp.
host directory : public_html
username : cpanel username
password : cpanel password

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Q. I uploaded my files but still see your page.  Why?
If our Welcome page, index.shtml, has not been replaced by another index page, then anyone going to domainname.com will still see the welcome page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: default.htm -> index.phtml -> index.php -> index.cgi -> index.shtml -> index.shtml -> welcome.cgi -> welcome.html -> index.htm
Just delete the index.shtml file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.

Q. How can I upload my site?

Unless you have or will be utilizing Frontpage Extensions on your site, you can use the File Manager located in Your Control Panel to view all the directories and files in your account, as well as change permissions for directories and files, create directories, create and edit files, and upload files from your hard drive to your account. You may also use any kind of ftp client.

Q. How do I use Cute FTP to upload files?
When CuteFTP is loaded the first time, a window will appear. If the window doesn't appear, press the F4 function key. Click on Personal FTP Sites and then click on "Add site. Add the following to the FTP Site Edit window.
-Virtual domain users should enter their domain name in Host Address
-All users must enter their username and password in the appropriate boxes
-Make sure Login type is Normal
-Do not add anything to the Initial Remote Directory Box
To download Cute FTP or for more information please visit there site

Q. How do I use WS_FTP to upload files?
When WS_FTP is loaded the first time, a window will appear listing stored FTP locations. If the window doesn't appear, click on Connect.
-Click on New
-Add the following to the Session Profile window
-Virtual domain users should enter their IP Address
-All users must enter their username and password in the appropriate boxes
-Leave blank the Account and Remote Host boxes
-Make sure the Anonymous Login box is not checked!
-Click on Save and then OK.



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